Policies

At HomestaysBooking.in, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Mobile number
• Email address
• Booking details
• Payment transaction reference (we do not store card or UPI details)

How We Use Your Data

We use your information to:

• Process bookings
• Send confirmations and notifications
• Provide customer support
• Improve our services

Data Security

We use standard security measures to protect your data.
Payments are processed securely through Razorpay.

We never sell or misuse your personal information.

Terms & Conditions

By using this website, you agree to the following:

• Users must provide accurate details while booking.
• Fake or wrong details can lead to cancellation without refund.
• Guests must follow property rules.
• Property availability and prices may change without prior notice.
• HomestaysBooking.in acts as a booking platform, not the property owner.
• We are not responsible for personal loss or damage during the stay.

Cancellation & Refund Policy

Cancellation policies depend on each property.

General rules:

• Free cancellation may be available if cancelled before the allowed time.
• Late cancellations or no-shows may not be refunded.
• Refund processing time: 5–7 working days after approval.
• Refund will be credited to the original payment method.

We reserve the right to cancel bookings in case of fraud, policy violation, or technical issues.

Payment Policy

We accept payments via Razorpay.

You can pay using:

• Cards
• UPI
• Net Banking
• Wallets (if supported)

All transactions are encrypted and secure.

Guest Responsibilities

Guests must:

• Provide valid ID proof if required.
• Follow property rules.
• Use property responsibly.
• Avoid illegal activities.

Guests may be removed without refund for misconduct.

Property Owner Responsibilities

Property owners must:

• Provide correct listing details.
• Maintain hygiene and safety.
• Respect guest privacy.
• Honor confirmed bookings.

We may remove properties for policy violations.

Limitation of Liability

HomestaysBooking.in:

• Is not responsible for disputes between guest and owner.
• Is not liable for property conditions.
• Is not responsible for service delays or failure due to external causes.

Account Suspension

We reserve the right to suspend or block accounts for:

• Fraud
• Abuse
• Policy violation
• Misuse of service

Changes to Policy

We may update policies anytime.
Users are advised to check this page regularly.